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FLU CLINICS 2017 - Open sessions no appointment necessary.

Allendale Health Centre  - Tuesday 26 September 8.30am - 8.00pm & Thursday 19th October 8.30 am - 4.30pm

Haydon Bridge Methodist Chapel - Friday 6 October 8.00am - 4.00pm

Haydon Bridge Health Centre - Friday 13 October 8.00am - 4.00pm & Saturday 14 October 8.00am - 1.00pm & Thursday 19 October 4.00pm - 8.00pm

 Test Results
The day’s post both paper and electronic will usually have been processed by mid afternoon.  If you wish to enquire about a result or report please telephone after 3.00pm

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Extended Hours

We offer evening GP appointments from 6.30pm alternate Tuesday at Allendale & alternate Thursday at Haydon Bridge. These appointments are pre-bookable only.

DISPENSARY NEWS

Repeat prescriptions and drug enquiries are handled by our dispensary staff. Please contact them direct on 01434 688351. This line is on answer phone until 10.00am and again over the lunchtime period, 12 noon until 2.00pm. You may leave a message during these times. Please note that the dispensary is closed between 12 noon and 1.15pm and reception staff are unable to hand out prescriptions during this time.

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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