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The practice is closed from 12.00 pm on 20 September and 22 November for training. Please call 999 for emergency assistance or 111 if you need medical advice.

The Haydon Bridge Health Centre Dispensary is now running at a reduced service for the foreseeable future. The dispensary will now be open Monday to Wednesday 8.00 until 18:00 and closing between 12.00 and 13.15. The dispensary will not be open on Thursdays and Fridays. Please can you ensure medication is ordered and collected during these times. We apologise for any inconvenience this may cause.

Online booking system – new log-in details
We have recently changed our clinical system to one that is used widely across other local healthcare services. This new system will help improve how our healthcare professionals share important information to benefit your care.

Our new online booking system is now up and running, please contact us to receive new log-ins to enable you to book an appointment or order repeat prescriptions online.

If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these now by contacting the surgery either in person or by telephone. Log in details can be given to you in person or posted to your address.

Please note the new log-in details won’t be automatically issued, you will need to contact us to request these. Thank you for your co-operation.

Patient Charter


Patient Charter


Practice responsibilities to you


  • Enable registration with the practice and offer a choice of doctor
  • Offer a health check on joining the practice
  • Provide emergency care, and appropriate medication and treatment during normal opening hours
  • Refer for specialist opinion where appropriate, and to be referred for a second opinion if you and the GP agree this is desirable
  • Have the right to view your medical records, subject to current legislation, and to know that all staff working for the NHS have a duty to keep the contents confidential
  • Allow choice regarding taking part in medical research or medical training
  • Give a full and prompt reply to any complaints about the service provided by the practice
  • Treat you with dignity and respect


Patient responsibilities to the Practice


  • To attend appointments at the arranged time. If you are unable to attend an appointment you should cancel the appointment as soon as possible.
  • To understand that appointments are generally for one problem
  • To take responsibility for their own health, and the health of their children, and engage with the practice to help us keep them healthy
  • To understand that home visits should only be requested for patients who are seriously ill or housebound
  • Many problems can be resolved by advice alone, therefore patients should not always expect a prescription
  • Treat all staff with dignity and respect


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