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Noticeboard

The practice is closed from 12.00 pm on 20 September and 22 November for training. Please call 999 for emergency assistance or 111 if you need medical advice.

The Haydon Bridge Health Centre Dispensary is now running at a reduced service for the foreseeable future. The dispensary will now be open Monday to Wednesday 8.00 until 18:00 and closing between 12.00 and 13.15. The dispensary will not be open on Thursdays and Fridays. Please can you ensure medication is ordered and collected during these times. We apologise for any inconvenience this may cause.

Online booking system – new log-in details
We have recently changed our clinical system to one that is used widely across other local healthcare services. This new system will help improve how our healthcare professionals share important information to benefit your care.

Our new online booking system is now up and running, please contact us to receive new log-ins to enable you to book an appointment or order repeat prescriptions online.

If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these now by contacting the surgery either in person or by telephone. Log in details can be given to you in person or posted to your address.

Please note the new log-in details won’t be automatically issued, you will need to contact us to request these. Thank you for your co-operation.

Confidentiality

Confidentiality

Information held by the practice about you is confidential and securely held.  Only those directly concerned with your care have access to it.  Your written permission is required before any information is divulged to other parties – for example insurance companies, lawyers etc. 

You have a right of access to the information held about you.  Should you wish to exercise this right you should contact the practice manager who will make the arrangements.  A fee is payable.


The Rights and Responsibilities of Patients

We aspire to provide the best possible medical care in a friendly, timely and accessible manner.  It is the responsibility of the patient to:

  • Use the services properly
  • Make appointments with the correct member of staff
  • Attend appointments punctually – let us know if you cannot attend
  • Read this brochure to allow use of the services to best effect
  • Be understanding when the demands of others affect you


 
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