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Noticeboard

The Haydon Bridge Health Centre Dispensary is now running at a reduced service for the foreseeable future.   The dispensary will now be open Monday to Wednesday 8.00 until 18:00 and closing between 12.00 and 13.15.    The dispensary will not be open on Thursdays and Fridays.  Please can you ensure medication is ordered and collected during these times.  We apologise for any inconvenience this may cause.

Online booking system – new log-in details

We have recently changed our clinical system to one that is used widely across other local healthcare services.  This new system will help improve how our healthcare professionals share important information to benefit your care.

Our new online booking system is now up and running, please contact us to receive new log-ins to enable you to book an appointment or order repeat prescriptions online.

If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these now by contacting the surgery either in person or by telephone.  Log in details can be given to you in person or posted to your address.

Please note the new log-in details won’t be automatically issued, you will need to contact us to request these.

Thank you for your co-operation.

NEW COMPUTER SYSTEM: 

During April we are changing the clinical system we use to one that is used widely across other local healthcare services.  This will help us join our clinical systems with other parts of the local NHS and ensure the right information is available to the different healthcare professionals who are responsible for treating our patients.

 

We wanted to make you aware of some temporary changes as we safely change our systems over the next few weeks: 

 

  • For a few days in late April we are offering slightly fewer routine appointments. If you need urgent advice you will still be able to speak to a healthcare professional the same day by calling the practice.   
  • We are unable to offer online booking for appointments or prescriptions until 23 April.  If you need to make an appointment, or order a repeat prescription, please call us on 01434 684216.

 

Using the online booking system

If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these from 23 April by contacting the surgery either in person or by telephone.

 

Please note the new log-in details won’t be automatically issued, you will need to contact us to request these.

 

We apologise for any inconvenience - thank you for your co-operation

FLU CLINICS 2017 - Open sessions no appointment necessary.

Allendale Health Centre  - Tuesday 26 September 8.30am - 8.00pm & Thursday 19th October 8.30 am - 4.30pm

Haydon Bridge Methodist Chapel - Friday 6 October 8.00am - 4.00pm

Haydon Bridge Health Centre - Friday 13 October 8.00am - 4.00pm & Saturday 14 October 8.00am - 1.00pm & Thursday 19 October 4.00pm - 8.00pm

 Test Results
The day’s post both paper and electronic will usually have been processed by mid afternoon.  If you wish to enquire about a result or report please telephone after 3.00pm

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Extended Hours

We offer evening GP appointments from 6.30pm alternate Tuesday at Allendale & alternate Thursday at Haydon Bridge. These appointments are pre-bookable only.

DISPENSARY NEWS

Repeat prescriptions and drug enquiries are handled by our dispensary staff. Please contact them direct on 01434 688351. This line is on answer phone until 10.00am and again over the lunchtime period, 12 noon until 2.00pm. You may leave a message during these times. Please note that the dispensary is closed between 12 noon and 1.15pm and reception staff are unable to hand out prescriptions during this time.

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 
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