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Noticeboard

The practice is closed from 12.00 pm on 20 September and 22 November for training. Please call 999 for emergency assistance or 111 if you need medical advice.

The Haydon Bridge Health Centre Dispensary is now running at a reduced service for the foreseeable future. The dispensary will now be open Monday to Wednesday 8.00 until 18:00 and closing between 12.00 and 13.15. The dispensary will not be open on Thursdays and Fridays. Please can you ensure medication is ordered and collected during these times. We apologise for any inconvenience this may cause.

Online booking system – new log-in details
We have recently changed our clinical system to one that is used widely across other local healthcare services. This new system will help improve how our healthcare professionals share important information to benefit your care.

Our new online booking system is now up and running, please contact us to receive new log-ins to enable you to book an appointment or order repeat prescriptions online.

If you are already registered with our online booking service for appointments and repeat prescriptions, you do not need to re-register. However as this is a different system, you will need new log-in details – please request these now by contacting the surgery either in person or by telephone. Log in details can be given to you in person or posted to your address.

Please note the new log-in details won’t be automatically issued, you will need to contact us to request these. Thank you for your co-operation.

PPG draft minutes August 2018

PPG Draft minutes January 2018

PPG Draft minutes May 2017

PPG DRAFT MINUTES NOVEMBER 2016

PPG DRAFT MINUTES JUNE 2016

Patient survey report 2016

PPG meeting notes April 2016

PPG meeting notes 280915

Agreed PPG meeting notes 240815

Note of Patient Open Meeting 09092015

Agreed PPG meeting notes 270715.doc

Patient group meeting notes 150615.doc

Haydon Bridge and Allendale Patient Participation Group Members 2015.docx

Patient group meeting notes 20 04 15.doc

Group role.doc

The patient groups at both Allendale & Haydon Bridge practices have merged and now represent the new practice Haydon Bridge & Allendale Medical Practice.  

All current documents relating to the new group have links above. 

 

 

Friends of HaydonBridge Surgery Patients group  (FHBS)

 

Over the last year to eighteen months we have developed a Friends of Haydon Bridge Surgery Patients Group.

This year has been busy starting up the group and helping the surgery run some surveys and reporting on the findings.

Below is a report from the practice and FHBS on the outcomes of the recent surveys.

 

Patient representation group was started to be set up before March 2011. In 2010 all household in the practice area were sent out a new practice leaflet and newsletter. This invited anyone to express interest in joining a patient representation group. Following interest expressed by about 4-5 patients a group was started in November 2010 initially the discussion was how to expand this initial group into a large enough group to be able to function. With the new Directed enhanced service we discuss how to get members from different ages and background. Some patients were approached and asked if they would like to join. Our current group now consists of 16 members age range 17-76, 1 who is both patient and member of staff, 1 partner of the practice, 2 pt are also members of the west patient group. 2 at school, 2 pt with disabilities, 1 pt who is also member of parish council. Several working members. 1 pt with young children. Several retired members. The group is open to new members at any time. We were conscious that the 20-40 age group of young men is not represented and tried to recruit this age group even approaching the local football and cricket clubs but no interest was forthcoming. It was agreed that the group was reasonably represented and that depending on the the surveys undertaken would try and target missing groups for their opinions.

The group looked at the previous government survey from 2009/2010 and felt it important to look at views on care plans expanded to see if patients would like to receive test results before attending for review, also general opinion on practice service and also hospital service. We also discuss that young people view were often neglected and it was decided to try and find out more on young person ideas on local practices. The practice was also going to carry out GPAQ survey on individual clinicians as this was needed for the clinician’s appraisal. This would also cover other areas.

The practice and patient representation group have undertaken 3 surveys this year. One survey developed by the patient group to look at areas highlighted from previous surveys to look at more specifically at patient views on care plans and receiving test results. This survey was drawn up by a subgroup of the PRG it was then discussed with both the PRG and the practice before being agreed. As this was looking primarily at patients with long term conditions it was felt it would be best being carried out the week of our main flu vaccination dates. The first week in October 2011. All patients attending the surgery or being visited or attending the flu vaccination clinic in the Methodist church received a survey (some pt declined a survey so as to only fill in one for the household).

In order to start looking at young people views our young representative developed a questionnaire which she then took to the sixth form and fifth form of the school (next door to the practice) This was not specifically directed to our patients but to canvass some initial ideas with a view to taking it forward.

Finally standard GPAQ survey was undertaken at the end of Nov, beginning of December, to look at individual clinicians.

 

All three surveys have been fed back to both the practice and PRG. The patient group have discussed two of the three surveys within the whole group and will discuss GPAQ survey at the next meeting (this was only completed in January as one clinician only works 2 days a week and to receive 50 completed  surveys took longer) and a need to discuss in practice before taking to the PRG. The GPAQ survey has been discussed by the FHBS questionnaire drafting group with a view to identifying areas to take forward into next years survey. They will report back to the whole group and practice. The practice has also discussed the surveys. The survey set up by the group was analysed by a member of the group experienced in statistics and the finding then brought back to the group.

We have agreed to take forward development of generic care plan (with help from patients group on design) to try and help with most long term conditions also ways of relaying test results to pt before they come to their review appointments that will not be too onerous for the practice. Also developing and using more written information fro patients. In addition to looking at ways of informing the practice population of the existence of the PRG and to canvass more views about services.

In regards to specifically looking at young patients we have decided to survey them in particular looking at appt times and barriers to accessing the services. This is likely to be sent to all practice young people possibly between ages 11-18 (exact age range not yet fully agreed).

 

Develop care plan ideally generic that can be adapted to most long term conditions. Develop ways of enabling patients to receive results before appointments. Encourage more use of written information given to patients about their conditions.

To gain more information about young people using the services and where the barriers are in order to make services more accessible to this age group.

To use the three surveys to identify areas that may need further exploration in the coming year. These areas to be agreed by both the practice and PRG

. A copy of this report is to be published on the website.

Also the PRG group will publish minutes of its meeting and ways of accessing the group on the website once details are finalised within the group.

Chairman FHBS    David Stewart

If you are interested in finding out more about Friends of HaydonBridge Surgery please telephone the surgery on 01434 684216 or e-mail admin@gp-A84045.nhs.uk

 
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